The Customer Service Hall of Shame
May 3rd, 2010 · View Comments · banking, cable, companies, customer service, lists, marketing, mobile, news
This is what I look like after dealing with customer service.
Every year since 2007, MSN Money has compiled a list of the top ten companies with the worst customer service. I only stumbled upon this recently, so I figured that I should share and highlight their findings. They haven’t published their 2010 results yet, however, so you’ll have to settle with just their 2007, 2008, and 2009 results.
MSN Money partners with a polling and market research company in order to gather their data for the top ten lists. About 3,000 or so people are randomly chosen to participate in the survey. Each person rates 145 companies based on what their experience was with their customer service, on a scale of “excellent” to “poor” to “I haven’t had an interaction with this company’s customer service.”
Judging from who’s on the list, I’m not surprised at all that these companies have terrible customer service. Although, it’s also interesting to see who ranked highly in customer service, and which companies received a lot of mixed responses.
